Quality Issue Credit Note Template
Credit a customer for defective or faulty goods — referenced, itemised, in a professional PDF.
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Credit Note
How to write a quality issue credit note
A quality-issue credit note credits the customer for goods that were faulty, defective or not as described, against the invoice they were billed on. It documents the complaint and the amount credited, whether the goods are returned, replaced or kept.
This template opens with itemised lines. Reference the invoice, list the affected items and the credit, note the issue, and download a PDF credit note.
What to include
- “Credit Note” label with its own number and date
- A reference to the original invoice
- Each affected item with the amount credited
- A note of the fault / quality complaint
- The credited total with tax reversed
Note: For faulty / defective goods · references the original invoice
Frequently asked questions
How do I credit a customer for a faulty product?
Issue a credit note referencing the invoice and crediting the affected items, with the tax reversed. Note whether the goods are being returned, replaced or written off so the record is complete.
What if I am replacing the item instead of refunding?
You can still issue the credit note for the faulty item and raise a new invoice (or a no-charge note) for the replacement, so both movements are traceable.
Is the quality issue credit note template free?
Yes — create and download it with no account.
Is this credit note generator free?
Yes — CalculatorAI's credit note generator is completely free. Create, customise and download as many professional PDF credit notes as you want, with no signup, no watermark and no trial limit. A free account adds saved clients, history and the Invoices Tracker.
What is a credit note and when do I issue one?
A credit note (or credit memo) is a document that cancels or reduces an amount on an invoice you already sent — for a return, cancellation, overcharge or post-invoice discount. It references the original invoice and is either applied against the buyer’s account or refunded.
Keep credit notes and invoices in one place
A credit note cancels or reduces an invoice you already sent. The Invoices Tracker keeps your invoices, credit notes and what each client still owes together — so your books always reconcile.
Open the Invoices Tracker