Damaged Goods Credit Note Template
Credit a customer for items that arrived damaged — referenced, itemised, in a professional PDF.
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Credit Note
How to write a damaged goods credit note
A damaged-goods credit note credits the customer for products that arrived broken, faulty or spoiled, against the invoice they were billed on. It records exactly which items were affected and the amount credited, so the claim is documented and your books reconcile.
This template opens with itemised lines. Reference the invoice, list the damaged items and the amount credited, note the claim, and download a PDF credit note.
What to include
- “Credit Note” label with its own number and date
- A reference to the original invoice
- Each damaged item with quantity and amount credited
- A note of the damage / claim reference
- The credited total with tax reversed
Note: For goods received damaged · references the original invoice
Frequently asked questions
How do I credit a customer for damaged goods?
Issue a credit note that references the invoice and lists the damaged items with the amount credited. It reverses the charge and its tax for those items, documenting the claim and correcting the balance.
Should I ask for the damaged goods back first?
That depends on your policy. Either way, note on the credit note whether the goods are being returned, replaced or written off, so the record is complete.
Is the damaged goods credit note template free?
Yes — create and download it with no account.
Is this credit note generator free?
Yes — CalculatorAI's credit note generator is completely free. Create, customise and download as many professional PDF credit notes as you want, with no signup, no watermark and no trial limit. A free account adds saved clients, history and the Invoices Tracker.
What is a credit note and when do I issue one?
A credit note (or credit memo) is a document that cancels or reduces an amount on an invoice you already sent — for a return, cancellation, overcharge or post-invoice discount. It references the original invoice and is either applied against the buyer’s account or refunded.
Keep credit notes and invoices in one place
A credit note cancels or reduces an invoice you already sent. The Invoices Tracker keeps your invoices, credit notes and what each client still owes together — so your books always reconcile.
Open the Invoices Tracker