Shipping Refund Credit Note Template
Credit a customer for shipping charged in error or a failed delivery — referenced, in a professional PDF.
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Credit Note
How to write a shipping refund credit note
A shipping-refund credit note credits the delivery charge on an invoice — because shipping was charged in error, a promised free-shipping threshold was met, or a delivery failed. It reverses just the shipping line against the invoice.
This template opens with itemised lines. Reference the invoice, credit the shipping amount, note the reason, and download a PDF credit note.
What to include
- “Credit Note” label with its own number and date
- A reference to the original invoice
- The shipping charge being credited, with tax
- The reason (error, free-shipping threshold, failed delivery)
- The corrected net amount due
Note: Credits the delivery charge · references the original invoice
Frequently asked questions
How do I refund a shipping charge?
Issue a credit note referencing the invoice that credits just the shipping line, with tax reversed. The goods stay billed; only the delivery charge is reversed.
What if the whole order qualified for free shipping?
Credit the shipping line on a credit note referencing the invoice — the cleanest way to honour the free-shipping threshold after billing.
Is the shipping refund credit note template free?
Yes — create and download it with no account.
Is this credit note generator free?
Yes — CalculatorAI's credit note generator is completely free. Create, customise and download as many professional PDF credit notes as you want, with no signup, no watermark and no trial limit. A free account adds saved clients, history and the Invoices Tracker.
What is a credit note and when do I issue one?
A credit note (or credit memo) is a document that cancels or reduces an amount on an invoice you already sent — for a return, cancellation, overcharge or post-invoice discount. It references the original invoice and is either applied against the buyer’s account or refunded.
Keep credit notes and invoices in one place
A credit note cancels or reduces an invoice you already sent. The Invoices Tracker keeps your invoices, credit notes and what each client still owes together — so your books always reconcile.
Open the Invoices Tracker